Two out of three NEDs clueless, report shows.
Dial-a-death-rate pollsters Dr Foster and pals, the ‘UK’s market-leading provider of information, analysis and targeted communications to health and social care organisations’ has published its 2010 Intelligent Board report.
‘The Intelligent Board 2010: Patient Experience’ challenges NHS boards and NEDs to ‘wake up and smell the coffee’ over patient experience.
The report found that only one in three non-executive directors feel ‘very well informed’ or ‘well informed’ about patient experience at their trust. Over half of all NEDs surveyed admitted spending less than 10% of their time considering patient experience.